Services
Services
Business IT Support
At Emerge Business Solutions, we are dedicated to providing exceptional support to help your business thrive. Our team of experienced professionals is committed to delivering high-quality service, ensuring that your IT systems are always running smoothly and efficiently. With our tailored support agreements and managed IT environment services, you can choose the level of support that best suits your business needs, giving you the peace of mind to focus on what you do best.
Comprehensive Customer Support from Emerge Business Solutions
At Emerge Business Solutions, our mission is to help your business and end users overcome any challenges with ease and efficiency. We offer three tailored support agreements designed to meet the diverse needs of small to medium enterprises in Hobart, Tasmania. Each agreement provides different levels of service and support, ensuring that your business gets the exact assistance it needs.
Ad Hoc Support
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Per Hour Rate: Pay only for the hours you need, making it cost-effective for low-volume users.
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Managed Component Option: We can manage core infrastructure like security updates, patch management, backups, data retention, and firewalls.
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User Support: Assistance with issues such as email problems, computer loading issues, software installations, and general user experience challenges.
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Flexible: Only pay for the support you use.
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Tailored to Small Businesses: Ideal for businesses with minimal IT requirements.
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Optional Management: Add managed services for critical infrastructure while keeping user support ad hoc.
Block Hours Support
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Pre-Purchased Hours: Buy hours upfront for a discounted rate.
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Flexible Usage: Use hours for remote or on-site support, with billing in half-hour increments for remote and one-hour increments for on-site.
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No Call-Out Fees: Unlike Ad Hoc Support, block hours do not incur call-out fees.
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Cost Savings: Lower hourly rates compared to Ad Hoc Support.
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Predictable Costs: Budgeting is easier with pre-purchased hours.
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Automatic Renewal: System sends renewal notifications when 90% of block hours are used.
Full Managed SLA
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Fixed Monthly Cost: Predictable expenses based on user and environment needs.
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Unlimited Support: Comprehensive support for all IT issues, excluding major project work.
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Priority Assistance: Faster response times for new support tickets.
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Managed Services: Includes management of servers, firewalls, backups, and more.
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Proactive Management: Continuous monitoring and maintenance of IT infrastructure.
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IT Team Experience: Clients feel as if they have an in-house IT team.
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Scalability: Easily adjust as your business grows.
Reliable IT Environment Management for Hobart Businesses
In addition to our technical support agreements, Emerge Business Solutions offers a standalone Managed IT Environment service. This service provides comprehensive management and maintenance of your IT infrastructure for a fixed monthly cost. Designed to ensure your systems are always up-to-date, secure, and running smoothly, our Managed IT Environment service is perfect for businesses looking to maintain a robust and efficient IT setup without the need for frequent ad hoc support.
Regular updates and maintenance of your Windows operating systems to ensure security and performance.
Timely application of software patches to protect against vulnerabilities and improve functionality.
Continuous monitoring and management of firewall settings to safeguard your network.
Ensuring your data is backed up regularly and backups are successfully completed.
Proactive monitoring and updating of security systems to protect against emerging threats.
A fixed monthly fee simplifies budgeting and financial planning.
Preventative measures help avoid major issues before they arise.
Regular updates and monitoring keep your systems secure from the latest threats.
Ensures your IT environment runs smoothly, supporting overall business productivity.
"As a new business the team at emerge have made getting our IT and Telco seamless and stress free. With so many moving parts they have taken control and ensure all parts of the project have been delivered on time and budget."
"Aaron, Craig, Brady and the whole Emerge team are fantastic to deal with and always give our organisation first class service!"
“As the owner of Parr’s Heat Pump & Refrigeration, I’ve had the pleasure of working with Brady and the team at Optus Business Centre Tasmania/Emerge Business Solutions for the past two years for all our telecommunications and IT needs. From mobile and business phone internet to fully managed IT services, their team has not just been a provider but a true partner to us."
"Over the past few months, I've collaborated closely with the Emerge team, delving into the company's IT products, systems, and processes. Through our efforts, significant enhancements have been achieved. Throughout this journey, I've found the entire Emerge team to be exceptionally supportive, well-informed, and prompt in their responses. I wholeheartedly endorse their services and expertise."
"Extremely happy with our new 3CX Phone System, supplied and installed by the Emerge team. Emerge have looked after our statewide IT needs for years and can't fault their level of service and professionalism. Thanks again guys!"
"Appreciate the work and long term relationship we have with Emerge. Super responsive which is appreciated with the dynamic nature of our business"
Partners
